Blankets and Stuff is committed to treating all individuals in a manner that allows them to maintain their dignity and independence. We support the principles of integration and equal opportunity and are committed to meeting the accessibility needs of people with disabilities in accordance with the Accessibility of Ontarians with Disabilities Act (AODA).
Blankets and Stuff maintains customer service and customer accessibility policies. These policies describe our commitment to affording customers with disabilities opportunities to access Blankets and Stuff goods and services in a similar way as other customers.
Blankets and Stuff maintains policies promoting equal employment opportunity and providing reasonable accommodations to associates with disabilities. These policies describe our commitment to equal employment opportunities during recruitment, assessment, hiring and employment for qualified individuals with disabilities at Blankets and Stuff.
Blankets and Stuff provides training on the purpose and applicable accessibility requirements of the AODA to its associates working in Ontario, Canada and to associates involved in the development of AODA compliant policies.
Blankets and Stuff will provide training on the requirements of the AODA and the Human Rights Code as it relates to persons with disabilities to its associates in Ontario, Canada and to associates involved in the development of AODA compliant policies. This training will be appropriate to the duties of associates and in accordance with AODA requirements.
We provide all of our associates with training to achieve the goals of our policies.
Information and Communications
Blankets and Stuff is committed to meeting the reasonable communication needs of individuals with disabilities.
Blankets and Stuff is committed to providing our customers with publicly available emergency information in an accessible format upon request.
Blankets and Stuff communicates with individuals with disabilities in a manner that takes their disability into account, as detailed in our Customer Service Accessibility Policy.
Blankets and Stuff is committed to fair and accessible employment practices.
Blankets and Stuff offers reasonable accommodations to individuals with disabilities during the recruitment, assessment and hiring, and during employment. We will review current recruitment policies, job descriptions, processes and communications and amend as necessary to reflect the integrated accessibility standards. BB&B offers reasonable accommodations and return-to-work plans for associates who have been absent due to a disability. We will review and revise these processes as necessary to meet AODA requirements.
Blankets and Stuff will review performance management, career development, and re-deployment processes and amend as required to ensure the accessibility needs of associates with disabilities are taken into account in connection with these processes.
Blankets and Stuff will identify and work to prevent and remove other accessibility barriers affecting employment.
Blankets and Stuff will provide individualized workplace emergency response information to associates who have a disability upon request.
Design of Public Spaces
Blankets and Stuff will implement the technical requirements of the Design of Public Spaces Standards when building or making major modifications to public spaces which can include accessible off-street parking, ramps, sidewalks, entrances and service-related elements like service counters, check-out lines, waiting areas and washrooms.
Providing Goods and Services
At Blankets and Stuff, Customer Service is our number one priority. Consistent with the goal of serving our disabled customers, Blankets and Stuff has adopted a Customer Service Accessibility Policy for all of our Ontario, Canada stores. Our policy regarding assistive devices, service animals, support persons and notices of temporary disruptions are addressed in the Customer Service Accessibility Policy, which is available upon request.
Customers may contact our store managers for additional assistance with accessing our goods and services.
Obtaining a Copy of our Customer Service Accessibility Policy
Customers may request a copy of this policy. Our customers with disabilities may contact a store manager to request this policy in alternate formats.
Blankets and Stuff welcomes customer comments regarding our policies. We are committed to investigating and responding to complaints relating to our policies in a timely, thorough and objective manner. Customers may contact Blankets and Stuff in the following ways:
In Our Stores – All Associates are available to address concerns in our stores. They will gladly assist all customers in resolving any issues or questions they might have. In some instances, a Store Associate may refer the customer to the Manager on Duty.
Via E-mail – Customers can contact BBB via e-mail at the customer service link on the Blankets and Stuff website at email@example.com
Via Regular Mail – Customers can mail letters to the individual stores or to the Blankets and Stuff Office at 205 – 1417 Cyrville Rd, Gloucester, Ontario, K1B3L7.